Current Status: Some delays due to high volume.
Dispatch times: Within 2 business days.
CS Response times: Please allow 3-5 business days for email responses. If your inquiry is urgent please use our Live Chat or call us on 03 9344 1671
Delivery times: Australia Post has advised some delays due to high volume.
Hi Adore Beauties, Kate here, I’m the founder of Adore Beauty.
The world is pretty weird at the moment and it’s hard to think about anything else, so I just wanted to acknowledge what’s happening and talk about it for a minute.
Our priority is the health of our staff as well as protecting their jobs. All our office staff are working from home now.? We’ve implemented additional hygiene and distancing measures at our warehouse on the advice of Worksafe and the VIC Department of Health, including split shifts and extended hours, twice-daily deep cleans, and physical distancing. And hand sanitiser EVERYWHERE.?
At the moment we are shipping orders as normal, but will update you if that changes. You can also keep up-to-date with Australia Post’s alerts here.?
Why are we still talking about beauty when there’s so much bad stuff happening????
People are losing their jobs; getting sick; losing loved ones. How can we talk about skincare at a time like this?
Of course skincare routines and hair tutorials are not important compared to everything else that’s going on. But unless you tell me otherwise, I reckon we could probably all use a distraction from non-stop coronavirus, right?
I think we all need to give ourselves permission to take a moment each day for self-care, whether that be watching a hair video or applying a face mask. We’re all going to need those moments to get through the coming months.?
We’re going to provide tips on how to continue your beauty routines at home, and you can also reach out to our customer service team on live chat if you need advice on budget-friendly products.
We do love to hear your feedback on our content, so please let us know if we’re getting it wrong (or getting it right!) - or if there’s anything in particular you’d like to see.
On that note: I’ll send my best wishes to you and your families. My team and I are also thinking of ways we can continue to support our local communities and small businesses during these uncertain times.?
Stay safe, listen to the expert advice, and be kind to each other.
Kate Morris - Founder, Adore Beauty